Shipping at a glance
• Free standard shipping is available on U.S. orders of $89 or more, after discounts and before applicable taxes.
• Orders below $89 are shown the available shipping options and charges at checkout.
• Once your order has shipped, we will email you a shipping confirmation with tracking information.
Processing and delivery
Please allow 1–3 business days for us to prepare and dispatch an order. Delivery timing begins after the order leaves our facility and varies by destination and the shipping service selected at checkout. Business days do not include weekends or U.S. holidays.
During launches, promotions, and holiday periods, processing or carrier delivery may take a little longer. We will do our best to keep you informed if there is a meaningful delay.
Address accuracy and order changes
Please review your shipping address carefully before placing an order. Contact us promptly at hello@suzeri.com if you need an address correction or order change. We will try to help, but we cannot guarantee changes once an order has been processed or handed to the carrier.
Suzéri is not responsible for delays, loss, or additional shipping charges caused by an incomplete or incorrect address provided at checkout. If a package is returned to us because it could not be delivered, we can reship it after the address is confirmed; additional postage may apply.
Lost, damaged, or missing packages
If your tracking shows delivered but you cannot locate the package, please check with household members, neighbors, and the carrier first. Then email us within 7 days of the delivery scan. If an item arrives damaged or incorrect, contact us within 7 days of delivery with your order number and clear photos of the item and packaging so we can review the issue.
International orders
Confirm before publishing: If Suzéri ships outside the United States, add the eligible countries and delivery estimates here. State clearly that the customer is responsible for any import duties, taxes, customs fees, or carrier charges unless checkout confirms otherwise. If Suzéri does not currently ship internationally, use: “At this time, Suzéri ships only within the United States.”
RETURNS & REFUNDS POLICY
We want you to feel good about every Suzéri purchase. If a piece is not right for you, eligible items may be returned within 60 days of delivery.
Eligibility
To be eligible for a return, an item must be unused, unworn, and in its original condition, with all original packaging and tags (if applicable). For hygiene and safety, we cannot accept returns of earrings or piercing jewelry that have been worn, as well as final-sale items, gift cards, or items marked non-returnable at the time of purchase.
Items that show wear, damage, alteration, or are returned without the original order information may be declined or may receive a reduced refund where permitted by law.
Starting a return
Email hello@suzeri.com with your order number, the item(s) you would like to return, and the reason for your return. We will provide instructions and, where applicable, a return authorization. Please do not send a return before receiving instructions.
Confirm before publishing: Add the return-portal link or the authorized return address and state whether Suzéri provides a prepaid return label. Do not publish the business mailing address as a return address unless it is actually staffed to receive returns.
Refund timing
After your return is delivered, please allow up to 7 business days for inspection and processing. Approved refunds are issued to the original payment method. Your bank or payment provider may take an additional 3–10 business days to post the credit.
Original shipping fees, gift-wrap fees, and any non-refundable payment or customs charges are not refundable unless the return is due to our error or an item arrives damaged or incorrect. If you received free shipping and your remaining order total falls below the free-shipping threshold after a return, confirm before publishing whether the original shipping cost will be deducted from the refund; remove this sentence if it is not Suzéri’s practice.
Exchanges
We do not offer direct exchanges at this time. The quickest option is to return the eligible item for a refund and place a new order for the item you want, subject to availability.
Defective or incorrect items
If we made a mistake or your item arrived damaged, please email hello@suzeri.com within 7 days of delivery. Include your order number and photos. We will review the issue and work with you on an appropriate resolution.